Online Gearbox Identification Service

July 05, 2023
Online Gearbox Identification Service

Anyone who uses planetary gearboxes from Neugart can now access relevant digital product information even more easily: A new online service links the physical product directly to the documents and digital functions available for it.

The link between the physical gearbox and the digital world is established via a data matrix code (DMC), a 2D code on the gearbox nameplate. This can be scanned via smartphone or tablet, for example. Alternatively, access is possible via a web portal on the Neugart homepage (

This identification, which is as smart as it is reliable, leads immediately and around the clock to the relevant product information and other functions. The user then receives, for example, a clear list of all the versions of the gearbox in question or can download the appropriate operating and mounting instructions.

If customers require a technical adjustment or wish to submit a complaint, they can contact Neugart customer service directly via the connected service request. Furthermore, if a Neugart gearbox shows signs of wear after years of use, an identical replacement gearbox (including express delivery) can be requested conveniently and with just a few clicks via the online service.

Currently, Neugart is converting the newly produced gearboxes to a new nameplate layout with integrated DMC. The online service is starting with the essential functions in the after-sales area and will be successively expanded. For instance, in addition to further product-specific information and documents, new functions are also planned.

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