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For reaching sustainable technical top performances high product quality is not the only mattering factor. In today's world of increasing competition also a line's efficiency has to be ensured by high line availability. Therefore Heinrich Georg GmbH Maschinenfabrik as a high-tech manufacturer of machine tools, finishing lines and transformer production lines is now offering its machinery with an expanded service: Georg protection world – Life Cycle Quality Management.
"So far our efforts focused in offering a convincing trouble shooting to bring back our customer's lines to production as fast as possible", explains Mark Georg, CEO and speaker of the management board at Georg. "Of course spare parts and line modernizations were part of the business too. Now we undertake a big step forward in supporting our customers proactively with standardized and automized service offers. Hereby we push preparations towards Industry 4.0 forward."
Various service packages are available covering the entire machine life cycle, e.g. from commissioning via maintenance up to modernizations and technical consultation. This ensures a high line availability, reduces service related costs and increases the benefit. A strong advantage example within the "Georg protection" world is the field "Georg support." Here the software based service gate "Georg connectedservice" offers an entire support for all service cases – from a true online diagnosis and troubleshooting, via effective maintenance organization and spare part management up to preventive monitoring.
The implementation of strategic service plans offers the line users a simple maintenance concept which they can apply by themselves, quickly and cost efficiently. After installation and commissioning, upon request, a permanent key data generation can be activated, which enables an overview of the Overall Equipment Effectiveness (OEE). By controlling the line performance the machine efficiency can be further increased. For this purpose Georg is using the software of symmedia GmbH. Only upon explicit request of the line user the remote service platform activates a secure internet connection between line computer and Georg specialist's computer. Thus service requests are routed more precisely and faster as the connection to the machine control is already pre-configurized.
In case of need, the users of "Georg connected service" can rely on even more comfort. The service request is directly generated on the control display of the machine. A Georg expert takes up contact live. Online diagnoses are also possible via tablet camera. In addition he has access to the line control and the operator surface. So a fast way to bring back the machine into operation will be achieved.
Besides "Georg support" the strategic service ‘Georg upgrade' is a further tool focusing of the future production program of the line user: application and process automizations, retrofitting (even of lines from other suppliers) and controlling the stage of the line via condition monitoring. "The decisive advantage of ‘Georg protection world' is the benefit generation for our customers which our well-conceived service packages offer. To bring it to the point, we take care that his production runs. So we can even more actively contribute to the success of our customer as he has more time to concentrate on his core business," explains Mark Georg. "We also face an increasing number of financing requests for our technology. Therefore, we established ‘Georg finance.'"
Here the company offers consulting, arrangements and individual offers. Also custom-tailored are the training and consulting offers of Georg knowledge. Here further educational offers relating to Georg products, studies as well as technological and CE-consultations can be chosen. Those who are familiar with Georg, know that the company is already working on further programs and solutions and you may be keen to learn more about future service options of Georg protection world.
