To improve service and support for its Canada-based customers, Mazak Canada in Cambridge, Ontario, has restructered its parts ordering and service scheduling to ensure parts are more quickly delivered.
The company has assumed direct management of part sales for all Canadian customers. Mazak Canada will handle all freight, customs clearance and delivery tracking, which the company says will also allow the company to further expedite the service scheduling process to shorten machine downtimes for its customers.
Under the new structure, Mazak Canada will also give customers the option to receive one invoice for the entire parts and service call. The company also has personnel in place to assist French-speaking customers with their parts ordering and service scheduling.
After parts are delivered, Mazak Canada will reach out to the customer to schedule a technician to install them. The parts and service strategy further compliments the company’s various other customer-centric enhancements that include the informational website, Ask Canada, and the addition of its Edmonton Technical Centre.
In addition to the Mazak Canada Headquarters and Technology Centre in Cambridge, the company opened the Technical Centre in Edmonton, Alberta, gives those customers in Western Canada local access to direct sales, service, application and training support. As the only machine tool OEM facility in that region, the Technical Centre supports customers in Manitoba, Saskatchewan and British Columbia.
For more information on Mazak Canada's products and solutions, visit www.MazakCanada.com.
Related Glossary Terms
Space provided behind a tool’s land or relief to prevent rubbing and subsequent premature deterioration of the tool. See land; relief.