Okuma America Corp., Charlotte, N.C., has selected The Daniel Group to provide customer service research and strategies for cultivating customer loyalty, according to The Daniel Group.

Charlotte-based The Daniel Group helps companies in manufacturing, medical equipment, heavy equipment, trucking and other industries improve their business-to-business customer service.

The Daniel Group researches Okuma America’s customer service through its ServiceConnect program. Through phone interviews, The Daniel Group identifies ways to enhance Okuma's value for customers, gives Okuma the ability to have ongoing, real-time accountability for service delivery, and uncovers any service execution issues so they can be corrected.

LinkConnect, an online service from The Daniel Group, provides real-time feedback to Okuma America and a platform from which to get performance information for the company.

Okuma America Corp. is the U.S. based affiliate of machine tool builder Okuma Corp.

Posted May 8